This privacy policy sets out how Alison Fernandes Therapy uses and therefore protects any information that you give Alison Fernandes Therapy when you use this website.

Alison Fernandes Therapy is committed to ensuring your privacy is protected. In the event that we ask you to provide particular information by which you could possibly be identified when using this website, you can be assured that we will only use it in accordance with this privacy statement.

This privacy policy may change from time to time as and when Alison Fernandes Therapy updates this page. As such it is your responsibility to check these details to ensure that you are happy with any such changes. This policy is effective as from 25 May 2018.

Information

We may from time to time collect a variety of information, including the following:

  • your name and job title
  • your contact information
  • demographic data, such as postcode, personal preferences and interests
  • information which is relevant to client surveys and offers

This information is required to understand your needs, to provide you as far as possible with the best possible service, and in particular for:

  • internal records
  • improving products and services
  • keeping you informed of promotional offers and information which we believe may be of interest to you

We are committed to ensuring that any information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Breach Complaints Procedure

1. How to Make a Complaint

If you believe your personal data has been compromised, mishandled, or you are unhappy with how we have responded to a data breach incident, you can formally lodge a complaint. Please submit your concerns to our Data Protection Officer by:

  • Email: info@alisonfernandes.co.uk

To help us investigate efficiently, please provide the following in your communication:

  • Your name and contact details
  • A clear description of what happened and relevant dates
  • The nature of the personal data involved in the incident
  • How this issue has affected you
  • Details of any previous correspondence you have had with us regarding this matter
2. Identity Verification

To protect individuals’ privacy, we may ask you to provide proof of identity (e.g., a copy of your photo ID) before we process your complaint. If you are submitting a complaint on behalf of someone else, we will require signed written authority or a power of attorney.

3. Our Commitments and Timescales

We are committed to handling all complaints fairly, objectively, and without undue delay. When you file a complaint, we will:

  • Acknowledge receipt: We will confirm we have received your complaint in writing within 30 days
  • Investigate: We will review the circumstances surrounding the breach, our initial response, and any mitigating actions taken
  • Keep you updated: We will inform you of the progress of our investigation as appropriate
  • Provide a final outcome: We will write to you to explain our findings, what we have done to resolve the issue, and any actions taken as a result
4. Escalation (Right to Complain to the ICO)

If you remain dissatisfied with our final response, or if you feel your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

5. Vexatious or Unfounded Complaints

While we take all data complaints seriously, we reserve the right to decline or restrict communication regarding complaints that are deemed manifestly unfounded, repetitive, excessive, or vexatious. If this is the case, we will notify you in writing of our reasons and your right to appeal to the ICO.

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or notifies you when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  

Should you have a query regarding this policy please contact Alison Fernandes Therapy.

Privacy Policy Guidelines

This privacy policy has been designed to comply with legal requirements governing website design.